The European Commission provides the European Platform for Online Dispute Resolution (OS Platform) to make online shopping or the procurement of services safer and fairer through access to good quality dispute resolution tools. A dispute resolution body is a neutral third party that offers consumers and businesses assistance in resolving disputes in a non-confrontational manner. This procedure is usually cheaper and quicker than going to court. You can access the dispute resolution platform using the following link:

http://ec.europa.eu/consumers/odr